Privacy Policy

Last updated: 30 October 2026

Marc Matthews & Associates (“we”, “us”) is a real estate agency on the Central Coast of NSW. This policy explains what personal information we collect, how we use it, who we share it with, and how you can access or correct it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

• Your name, email address and phone number.
• Details about your property and your plans, such as your address and whether you are thinking of selling or buying.
• The messages and enquiries you send us through our website forms, by email or by phone.
• Your email address if you subscribe to our updates.
• If you sell or buy through us, the details we need to run the sale, such as identification, contract and settlement information.
• Technical information when you use our website, such as your IP address, browser type and the pages you visit.

How we collect it

Mostly directly from you: when you fill in a form on our website, call or email us, or attend an inspection. We may also receive information from people involved in a sale, such as vendors, buyers, solicitors and conveyancers, and we use publicly available property sales data.

How we use it

• To respond to your enquiry or appraisal request.
• To market and sell properties, arrange inspections, and negotiate and complete sales.
• To send you properties and market updates you have asked for. You can opt out at any time.
• To meet our legal obligations, including under the Property and Stock Agents Act 2002 (NSW).
• To run and improve our website.

Who we share it with

• The other people involved in a sale, such as vendors, buyers and their solicitors or conveyancers, as needed to complete the sale.
• Property portals and marketing providers, such as realestate.com.au and domain.com.au, when we advertise a property.
• The businesses that help us run our agency, such as our website host, email and software providers.
• Review platforms such as RateMyAgent, if you agree to leave a review.
• Government agencies and regulators, when the law requires it.

We do not sell your personal information.

Information stored overseas

Some of our service providers, such as email and cloud software providers, may store information outside Australia. Where that happens, we take reasonable steps to make sure your information is handled in line with the Australian Privacy Principles.

Cookies and third-party content

Our website uses cookies that it needs to work properly. Some pages show content from other services, including YouTube videos, Google Fonts and RateMyAgent reviews, and those services may set their own cookies under their own privacy policies. You can block or delete cookies in your browser settings, although some parts of the site may then not work as intended.

Keeping your information secure

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purpose we collected it, or as long as the law requires us to keep records.

Marketing

If we send you property or market updates, every email includes a way to unsubscribe. You can also ask us to stop at any time by contacting us.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below and we will respond within a reasonable time.

Complaints

If you have a concern about how we have handled your personal information, please contact us first. We will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Contact us

Marc Matthews & Associates
Email: agency@marcmatthews.com.au
Phone: 02 4341 7773

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.